Legal

Terms of Service & Privacy Policy Draft — not reviewed by counsel

This page is a placeholder skeleton for launch planning. Nothing on this page has been reviewed by an attorney and none of it should be treated as final or binding until it is.

Terms of Service

1. Agreement to terms Draft

By using Service Rivet you agree to these terms. Placeholder — governing law, entity name, and effective date to be added.

2. Billing & cancellation Draft

Service Rivet is billed month-to-month at the published per-tech rate, or annually with a 2-months-free discount. There is no long-term contract and no termination fee. Cancellation is self-serve through the billing portal and takes effect at the end of the current billing period. Founding-shop rates are locked for the life of the subscription while it remains continuously active; if a subscription lapses and is later restarted, then-current published pricing applies. Locked rates cover the product as it exists at signup and features added to the standard plan; separately priced usage-based add-ons, if ever introduced, are excluded. Placeholder — refund policy, proration, and trial terms to be added.

3. Payments & card processing Draft — payments language

Card payments are processed by a third-party payment processor on a pass-through basis; Service Rivet does not mark up processing fees. Placeholder — processor name, PCI-DSS responsibilities, chargeback handling, and payout timing to be added.

4. SMS & messaging consent Draft — SMS consent

Customers of a Service Rivet user may receive appointment-reminder and "on my way" text messages related to a scheduled job. Included SMS is subject to a fair-use limit of 500 messages per tech per month, intended to cover job-related notifications; Service Rivet SMS may not be used for bulk marketing campaigns. Placeholder — opt-in/opt-out mechanism, message frequency disclosure, "Reply STOP to cancel" language, and carrier-required consent text to be added before this feature is customer-facing.

5. Data ownership & export Draft

Customer data belongs to the organization that entered it. A full export of all entities is available at any time from Settings. Placeholder — data retention after cancellation and deletion timelines to be added.

6. Acceptable use, liability, disclaimers Draft

Placeholder — standard SaaS acceptable-use, warranty disclaimer, and limitation-of-liability sections to be added.

Privacy Policy

1. What we collect Draft

Placeholder — account, customer, job, location, and payment metadata categories to be enumerated.

2. How we use it Draft

Placeholder — service operation, support, and product-improvement uses to be detailed.

3. Third parties & subprocessors Draft

Placeholder — payment processor, SMS provider, accounting integration, and hosting subprocessors to be listed.

4. Data security Draft

Placeholder — encryption, access control, and incident-response summary to be added.

5. Your rights & contact Draft

Questions about this policy: [email protected]. Placeholder — state and regional privacy-rights language (e.g. CCPA) to be added.